transparent pricing, no gimmicks

Care rates and Navigation project quotes.

Choose Monthly Care for a regular schedule or Flex Care for visits as needed. Navigation is quoted for your project before work begins.

Not sure which plan fits? Send us a question

Care Services

Monthly Care or Flex Care.

Explore Care Services

Every family starts with the Family Care Intake.

The intake is where we get to know your child and write the Family Care Plan with you. That plan guides how we match and prepare your Care Specialist. Then you choose Monthly or Flex, depending on how you want to use care.

Jeff Moeller and Sydney Pickard of Novinway talking with a parent at a table during a community event — **Jeff Moeller** and **Sydney Pickard, BCBA**, talking with a parent at a community event.

1Start with the intake

Family Care Intake

$300

One time, paid when intake is booked

What happens during intake

A 60-minute intake call with you
An in-person assessment by our BCBA
A written Family Care Plan, developed with you
Matching with a Care Specialist
Child-specific preparation before the first visit
Supervision during the first visits

Includes your first plan benefit: your first Monthly membership fee through month-end, or your first 90 days of Flex access. Care hours are billed separately.

What the intake includes

The $300 Family Care Intake covers a 60-minute intake call with you, Family Care Plan development, an in-person assessment by our BCBA, matching and child-specific training of a Care Specialist, and supervision during initial Care sessions. The assessment and preparation help the Care Specialist understand your child’s routines, communication, support needs and safety. This is preparation for specialized, nonclinical childcare, not diagnosis, treatment or ABA. Care Specialist hours during initial sessions are billed at the applicable Care rate; there is no separate charge for initial-session supervision.

When you begin Care, the intake includes one initial plan benefit: either your first Monthly membership fee through the end of that calendar month or your first 90 days of Flex access, beginning with the first Care Specialist session.

Read intake, matching and refund terms →

2Choose Monthly or Flex

Monthly Care

For a regular schedule

$45/hour

+ $300 monthly membership

Covers your regular schedule and ongoing team support.

3-hour visit minimum
Your assigned caregivers, with priority for your recurring times
Month to month

Best for work coverage, regular respite and consistent weekly support.

What the membership covers

The $300 monthly membership supports your regular schedule, matching and ongoing team support. Intake covers your first membership fee, prorated through the end of that calendar month. Later memberships renew on the 1st. Care hours are billed separately at $45 per hour, with a three-hour visit minimum. To end Monthly Care at month-end, email hello@novinway.com before the next 1st.

Ask about Monthly Care

Flex Care

For visits as needed

$55/hour

+ $100 per 90-day access period

Keeps your child’s Family Care Plan up to date.

4-hour visit minimum
Your matched caregivers, as availability allows
Elect each 90 days, no automatic renewal

Best for appointments, evenings out and occasional plans.

How Flex access works

Your first 90 days of Flex access are included with the Family Care Intake and begin on your first Care Specialist session, including a supervised session. Intake and matching do not use up that time. Each later period begins with your first session after the previous period expires and has a $100 access fee, which covers keeping your child’s Family Care Plan up to date. Periods run for 90 consecutive calendar days and do not renew automatically. Care hours are billed separately at $55 per hour, with a four-hour visit minimum.

Ask about Flex Care

We are making wonderful progress with Michelle! Our daughter is excited about Michelle’s time with her and I enjoy having her in our home.

Parent using Monthly CareMontgomery County, MD

Things have gone really well so far, and I’ve been very happy with the experience. I really appreciate you checking in and being so responsive as we get settled into everything.

Parent using Flex CareMontgomery County, MD

What stands behind every visit

Selected, screened Novinway employees

A Family Care Plan and preparation

Supervision and ongoing support

Estimate your monthly cost

3Estimate your cost

Compare ongoing costs at your hours.

Enter the Care hours you expect to use in a month. Flex has no monthly fee: its $100 access fee, which keeps your child’s Family Care Plan up to date, is paid once for each 90-day period you elect. To compare the two, we spread that one fee across the three months it covers.

Care hours per month

Ongoing-cost estimate for one Care Specialist, after the included first plan benefit. Visit minimums apply; approved expenses and holiday premiums are extra.

Monthly Care

Hours × $45$1,440

Membership$300

Estimated monthly total$1,740

Lower at these hours

Flex Care

Hours × $55$1,760

90-day access fee ÷ 3$33.33

Comparable cost per month$1,793.33

A second Care Specialist adds hourly charges, with only one Flex access fee or Monthly membership.

Holiday premiums and approved travel costs are extra.

Intake, cancellation and refund terms

Navigation Services

Quoted by project.

Explore Navigation

Navigation starts with the work you want done.

Tell us the task or decision, and we quote the project before any work begins. You can use Navigation without Care; the two are billed separately.

Provider comparisonOptions sorted by fit, waitlist and cost
An applicationRequirements checked, forms prepared
ReimbursementsA backlog organized into a packet

See example projects

Paying for care and help.

We bill every two weeks for care already provided, and you can review each invoice before payment.

Care is providedHours and approved expenses
Invoice every two weeksItemized by visit, in the app
You reviewRaise questions within five days
Automatic paymentACH, or a credit card with a 3% surcharge

Private pay
Invoiced every two weeks and paid by ACH or credit card. Novinway doesn’t bill insurance, Medicaid or waiver programs.
Dependent care FSA
Often usable when care lets you work or look for work.
FSA guide
Alongside program respite
Some families use waiver or county respite for part of the week and private care for the rest.
Respite guide

How much does specialized childcare cost in the DC area?

Novinway’s Care starts with a $300 Family Care Intake. After that, Monthly Care is $45 an hour plus a $300 monthly membership, so 32 hours a month comes to $1,740. Flex Care is $55 an hour plus $100 per 90-day access period. The calculator above estimates your cost at your hours.

For comparison, one large caregiver marketplace posts an average of about $23 an hour for special-needs care in DC. That rate covers the caregiver’s time; finding, checking, preparing and managing them stays with you.

Why does Novinway cost more than a babysitter?

You can find someone for less. The difference is what stands behind each visit: screening, a written care plan, matching and child-specific preparation, supervision by a licensed clinician, a team you can reach during care, employment and insurance, and replacements and backups when plans change. Novinway is for when a regular babysitter doesn’t work and you need care you can trust.

How can we pay?

Both services accept ACH or credit card only. ACH has no surcharge. Credit cards carry a 3% surcharge. Debit and prepaid cards are not accepted.

Invoices go out every two weeks. Undisputed amounts are charged automatically five calendar days after the invoice is sent, so please raise any billing question before then.

Do you take insurance or Medicaid?

No. Novinway is private pay and does not bill health insurance, Medicaid, Medicare, TRICARE, waiver programs, or another health payer for its services.

Can I use an FSA or claim a tax benefit?

Novinway provides receipts and provider information. Your plan administrator or tax adviser determines whether the expense qualifies.

What are the intake, cancellation and refund rules?

For new Care intakes, the $300 fee includes one first-plan benefit when Care begins: the first Monthly membership fee through month-end or the first 90 days of Flex access, starting with the first Care Specialist session. If we decide after intake that we cannot serve your family, we refund it. If we accept your family but cannot offer a match within 90 days of the completed intake, you can ask us to keep looking or request a refund.

You may cancel or reschedule a Care visit without charge at least 48 hours before it begins. With less notice or a no-show, the full scheduled charge applies, except for unexpected illness or a genuine family or medical emergency. Please let us know as soon as practical. There’s no charge when we can’t provide a matched Care Specialist or when an outside emergency makes travel or care unsafe.

We review the full cancellation, rescheduling, and ongoing service terms before you pay.

Let’s talk about the hours and help you need.

We’ll explain which option fits, what it would cost, and whether we can match your family’s schedule.

Book a free consultation

Not ready to book? Send us a question