A nonclinical partner for your families.

Novinway provides specialized childcare and family coordination for neurodivergent families in the DC metro area. We fill the gap between clinical services and daily life - so your families get support that therapy hours can't cover.

For clinicians & providers

We work alongside you, not instead of you.

You know what your families deal with outside of sessions. The parents who can't take time off work. The ones managing 15 provider appointments a month with no help. The ones whose childcare falls through every other week. The ones who've stopped asking for help because they've been told no too many times.

Novinway is a nonclinical service that provides two things: trained in-home caregivers matched to the child, and a dedicated coordinator who helps families navigate their child's services, make informed decisions, and then handles the day-to-day execution - provider scheduling, transportation, waitlists, benefits paperwork, and more. We don't duplicate clinical work. We handle everything around it so families can actually show up to their sessions, keep their jobs, and have time left over.

Our board-certified behavior analyst designs the training for every caregiver and oversees quality of care. We can incorporate existing treatment goals and strategies into how caregivers interact with a child, but we don't deliver therapy, bill insurance, or make clinical recommendations.

Our scope

What we do and don't do

What Novinway provides

  • In-home and community-based childcare from trained, matched caregivers
  • Caregiver training in neuroaffirming care practices, then individualized for the child's specific needs, routines, sensory profile, and existing support plans
  • Dedicated family coordination - provider scheduling, waitlists, transportation, benefits paperwork, program research
  • A vetted referral network of IEP advocates, special education attorneys, and other specialists
  • Ongoing quality oversight by our behavior analyst
  • Care Notes after every session, available to providers with family consent

What we don't do

  • We do not provide ABA, speech, OT, or any other therapy
  • We do not diagnose or make clinical recommendations
  • We do not bill insurance for any service
  • We do not replace or compete with clinical providers
  • We do not provide medical or nursing care
  • If a family needs clinical services, we tell them directly and help connect them to the right provider
How referrals work

Simple to refer. No paperwork on your end.

When you see a family that could benefit from Novinway, here's what happens.

1

Send them our way

Share our website or give the family our contact information. You can also reach out to us directly with their name and a brief description (with family consent) and we'll make first contact.

2

We take it from there

We'll have an initial conversation with the family to understand their situation and determine fit. If there are existing treatment goals or strategies we should incorporate into caregiver training, we'll coordinate with you or the relevant providers.

3

Ongoing coordination

With the family's consent, we can share Care Notes from sessions and coordinate scheduling around therapy appointments. Our goal is to support your work, not add to your workload.

Clinical questions?

Talk directly to our behavior analyst.

If you have questions about our training approach, how we incorporate existing treatment plans, or whether a specific family would be a good fit, Syd is the right person to talk to.

She welcomes conversations with clinicians who want to understand how Novinway works before referring families.

Syd Pickard

Co-Founder & Chief Care Officer, BCBA

Syd trained at Kennedy Krieger Institute and has spent over a decade working with neurodivergent children and their families. She designed Novinway's care model, training standards, and quality oversight.

syd@novinway.com

Questions from providers

Will your caregivers implement my treatment goals?
Our caregivers are not clinical staff and do not deliver therapy. However, our behavior analyst can incorporate existing strategies and goals into the caregiver's training so that the child's home environment supports what you're working on in sessions. This is done in coordination with the treating provider and with family consent.
Can I see session notes?
Yes, with family consent. Our caregivers complete Care Notes after every session. These document how the session went, what activities occurred, and any observations about the child's behavior or mood. They're not clinical notes, but they may be useful context for your treatment planning.
What credentials do your caregivers have?
Our caregivers are not required to hold clinical certifications. They are employed directly by Novinway and pass comprehensive background checks and receive individualized, behavior analyst-designed training for each child they work with. Many come from backgrounds in education, child development, psychology, or related fields.
What if a family needs clinical services you can't provide?
We tell them directly and help connect them to the appropriate provider. Our coordinators maintain a referral network of specialists, advocates, and attorneys in the DC metro area. We'd rather send a family to the right person than overextend our scope.
How do you handle behavioral emergencies during care?
Our caregivers are trained in de-escalation and crisis response strategies specific to the child they work with. Our behavior analyst is available for real-time consultation during sessions. If a situation exceeds our nonclinical scope, we contact the family and, if appropriate, recommend clinical follow-up.

Have a family that could use this?

We're welcoming founding families for Fall 2026 in the DC metro area. If you work with families who need support beyond what clinical hours can cover, we'd like to hear from you.

Get in touch