Novinway

For providers and community partners

Practical support for
the families you serve.

Novinway provides specialized childcare and hands-on Navigation services for families raising neurodivergent children. These services complement their existing clinical and community support.

Refer a family
A parent and community provider talking while a child uses a tablet with headphones in a Maryland community building

Common family needs

When to refer.

Families may describe needs like these. Care and Navigation are available separately or together.

Care Services

  • We haven’t been out together in two years.
  • I need a few hours of childcare each week.
  • School ends before my workday does.
  • We need someone who understands our child.

Navigation Services

  • We’ve just received a diagnosis and don’t know where to start.
  • We need help finding a sensory-friendly dentist or arranging transportation.
  • I need help completing an application.
  • I have a backlog of insurance claims to submit.

Service scope

What each service includes.

Care Services

Specialized childcare.

Care Specialists provide childcare in the family’s home and community, based on the child’s communication, routines, and safety needs. Novinway manages matching, scheduling, training, and supervision.

  • Supervision, play, and companionship
  • Nonmedical help with meals, toileting, and other daily routines
  • Child-specific preparation and ongoing support

Care does not include therapy, clinical monitoring, medical care, routine medication, or treatment-plan implementation. Care Specialists do not implement a behavior intervention plan (BIP) or collect treatment data.

Navigation Services

Practical assistance.

Navigators research options, organize information, and complete agreed administrative tasks for the family’s review. Support can cover a defined project or ongoing needs.

  • Provider research and program comparisons
  • Records requests, forms, scheduling, and deadline tracking
  • Meeting preparation and follow-up

Families make the final decisions. Navigation does not include diagnosis, treatment, or professional case management, and does not replace clinicians, school teams, lawyers, or advisers.

Referrals

How to refer a family.

Please use the consultation form when possible and identify yourself as the referring person in “Tell us about your situation.”

You can also call (240) 453-4151 or email referrals@novinway.com.

Payment: Both services are private pay. Novinway does not bill insurance or government programs. View pricing.

Provider questions

Additional information.

How are Care Specialists screened, trained, and supervised?

Before unsupervised care, Care Specialists complete criminal-history and sex-offender screening, reference checks, and First Aid and CPR certification. Paid, in-person training uses practice and feedback across communication, routines, regulation, supervision, safety, and emergency response. Each assigned Care Specialist then completes child-specific training.

A supervisor joins the first visit and can return in person as needed. Ongoing supervision and support continue throughout the assignment.

What information can Novinway share with a referring provider?

We share only factual visit information the family has approved, and only for the agreed purpose.

Can a Navigator join an IEP meeting?

When arranged in advance, a Navigator may join remotely as a support person and note-taker. They do not attend as a lawyer or educational representative.

How are providers and programs recommended?

Navigators research and compare options based on the family’s priorities. Families decide which services to use. Novinway does not accept referral fees.

What happens when a request falls outside Novinway’s scope?

We explain which part of the request is outside our services and identify an outside resource when we know of one.

Contact

Referrals and questions.

You can also call (240) 453-4151 or email referrals@novinway.com.

Refer a family