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Novinway

Navigation Services

Somebody else can hold all of this.

A new diagnosis. A major transition or milestone ahead. Or another week of providers, forms, scheduling, records and deadlines. We help you get oriented, prepare for what is coming, build the plan and take on the follow-through.

Tell us what’s on your plate See what it costs
A parent taking notes while a Novinway Navigator shares a family roadmap during a video call

What changes

You stop being the only person keeping track.

Stop worrying you’re missing something.

You get a clear next-step plan: what needs action now, what comes next, what can wait, and what is still unanswered.

See the options clearly

You get a side-by-side comparison of the providers, programs or schools you are considering: requirements, availability, cost, schedule, location, logistics, and unanswered questions.

Hand off the follow-through

Calls get made. Records get requested. Forms and applications get prepared. Appointments get scheduled. Providers get followed up with. The work keeps moving.

Stay ahead of what comes next

IEPs, renewals, waitlists, benefits and transitions get a deadline, an owner and a next step before they become emergencies.

“It’s really tough to navigate. I need help figuring out what’s available to us and what we should do next.”

J. — mom of two young children, Southern Maryland

The people behind Navigation

People who know the system from both sides.

Many of our Navigators have personally navigated these systems as parents, alongside professional backgrounds in disability, healthcare, education, government, and related fields. They know the difference between finding an answer on a website and actually getting something across the finish line.

Three ways in

Start with the problem. We’ll tell you how we can help.

01

Get oriented

I don’t know where to start.

A new diagnosis, milestone or major transition can bring a dozen decisions with no clear order. We turn them into a short list, a clear sequence of next steps, the deadlines and waitlists that matter now, and the questions still unanswered.

02

Keep the whole picture moving

I can’t keep all of this in my head.

We keep a practical roadmap of providers, programs, waitlists, deadlines, open questions and next steps. We also help research the practical questions that do not fit neatly anywhere else, from finding a sensory-friendly dentist to comparing ways to get between appointments.

03

Hand it over

I know what needs doing. I just need it done.

Name the result: an application ready for review, records gathered before a meeting, a complex transportation arrangement coordinated and scheduled, or an insurance reimbursement backlog worked through. We do the agreed work and bring it back ready for you. When a final step has to be yours, we make sure it is the only step left.

The decisions stay with you. We research the facts, build the comparison, prepare the paperwork, and complete the work you approve. We don’t diagnose, prescribe, or replace your child’s clinicians, school team, lawyer, or financial adviser.

Not sure where to begin?

Tell us what changed, what is coming, or what is sitting unfinished. We’ll tell you what we can help you work through, what we can take on, and what it costs.

Book a free consultation

What we can take off your plate

Real work, not another list of resources.

Providers and programs

A short list of real options — from programs and providers to a sensory-friendly dentist — compared by requirements, availability, cost and logistics.

School and IEP

Records gathered. Timeline built. Questions written. Meeting packet ready. When arranged in advance, a Navigator may join remotely as a support person and note-taker.

Benefits and applications

Requirements identified, documents gathered, application prepared with your information, and renewals and deadlines tracked through the next action.

Records, scheduling and logistics

Records requested and organized. Appointments coordinated. Transportation options compared. When a workable solution requires calls, vendor coordination or scheduling, we can quote the hands-on work as a defined project.

Milestones and transitions

Records, applications, dates, handoffs and open tasks organized around a school change, new program, discharge, relocation, aging out or another major milestone.

Insurance reimbursement

Bills and insurer paperwork matched. Missing items identified. Forms and attachments prepared, with clear instructions for you to review, sign and submit. Responses tracked.

Something else making the week harder? Ask us. Ongoing support can help research the options and work out an approach. If you want us to carry out a defined solution, we’ll quote the project before it begins.

A roadmap for your family

Every provider, deadline, form, meeting and next step — in one place.

Open your roadmap and see four things immediately: what we’re doing, what is waiting on someone else, what needs you, and what is due next.

Fictional Family Navigation Roadmap showing provider research, IEP preparation, benefits, reimbursement and transition work with ownership, status, next actions and deadlines
Fictional sample. No real family information.

Pricing

Ongoing help, done-for-you, or both.

Guide is ongoing support from a team that knows your situation. Concierge is a defined result you want handled.

Compare Navigation options

Guide

$350 per monthOngoing

Your roadmap kept current, help researching practical questions and comparing options, a monthly conversation about priorities and next steps, and questions answered in between.

Concierge

Custom quoteBy project

Hands-on work toward a defined result: calls, forms, applications, records, vendor coordination, scheduling, reimbursement paperwork, meeting preparation and follow-up. Nothing starts or expands without a quote you’ve agreed to.

Navigation has no intake fee.

Get started

Bring us what changed — and what keeps getting in the way.

The new diagnosis. The transition ahead. The provider search. The transportation puzzle. The IEP. The records. The claim backlog. Tell us what is taking up your time, and we’ll tell you what we can help you work through or take on from here.

Book a free consultation